Buyer Beware: Negative reviews of The Oodie from customers are pouring in
Buyer Beware: Negative reviews of The Oodie from customers are pouring in
As I mentioned in my article about The Oodie's predatory sales tactics and poor customer service, there appears to be a disconnect between the customer experience and what you can see in The Oodie's social media comments. I've been able to connect the dots! I discovered pages of recent 1-star complaints about The Oodie on Trustpilot that help paint a picture of what could have been said in the hundreds of 'hidden comments' on Oodie social media.
To recap, The Oodie is in hot water. Customers who have ordered from The Oodie in the past few months are experiencing plenty of issues. The root of the problem is customers not receiving their orders. Some reported not receiving their order at all, and while most reported order delays of more than a month, despite their listed timeframe. The Oodie has been refusing to cancel orders when customers request and refusing to refund customers.
This is a pattern for The Oodie, based on other comments, Reddit threads, Quora questions, and negative reviews the company has received online in the past three years. The Oodie and its parent company, Davie Clothing Pty Ltd, was recently fined $101,280 in penalties for allegedly failing to comply with a mandatory product safety standard on The Oodies designed for children. The Oodie paid the "penalties following alleged failure to put fire danger warning labels on Kids Beach Oodies."
- They could be filtering comments
- They could be deleting comments
- They could be blocking customers who comment with complaints
While I did see a lot of customers complaining about their orders and the lack of response from The Oodie customer service, especially on TikTik where fewer comments were 'missing', most of the comments were low-value positive comments. But now we know what the customer experience has really been like. You can see some of those comments showcased in my most recent YouTube video.
Check out the comment section of The Oodie on TikTok, Instagram, and Facebook, and let me know what you think of all this.
Is The Oodie ripping off their customers right before the holidays? Sure seems like it!
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